The only reason I had to deduct a star is because the bud is pre packaged and I'm not really a fan of that however, when I get home and slap it on the scale it does weigh out. They seem to have events going on almost all the time with specials and food trucks, raffles and almost everything you can think of which is cool and not like other places I have been to. They have never let me down with the quality. The bud quality is pretty good and the selection is decent but not as wide of a selection as other places but everything they have is good quality. The staff is friendly and it's always busy but if you're willing to wait it's worth it. After getting through security and you walk inside it looks like a fancy hotel and they offer you water and snacks while getting checked in and waiting for the bud room. Pretty decent place and great location with a lot of parking. It's obvious the management doesn't care about reviews either or customer service. I looked on my receipt and his name is Alex G.If he was my employee he'd be fired immediately. I know I've been in sales for 25yrs and it's about helping people understand the products and explaining the options. Nope, he was just as rude, off putting, and is the worst sales person ever. I thought maybe he had a bad day last time. I came back today and got that same budtender. They are not helpful what so ever! I came here about a month ago and one of them was so bad I quit coming here for a month. If you don't know exactly what you want then you're not welcome here.The tenders pressure you to get in and out even though there was only 3 other people in the entire building besides me.
The security people outside have always been nice and no issues there but once you're inside it goes downhill fast.The guy who checks you in won't say a thing to you and won't make eye contact so your left wondering what to do.Then once you're buzzed in to go in the back good luck the pressures on. I've come here for about a year now but not anymore. Not some miserable man who won't even say hi to your customers who are literally talking directly to him. You need a fresh, smiling face at the front. This has happened so many times to me and my friends, it's unsettling and so disrespectful. I will literally walk in and say, "Goodmorning sir, how's your day?", and he will deadass look me in the eye and not acknowledge me. Let's not even talk about the dude with the hat who checks I.Ds, this dude has NO PERSONALITY OR CUSTOMER SERVICE ETIQUETTE. After spending thousands here the last couple of years, you would think they could compensate me somehow for having to drive back multiple times for being sold bad cartridges, or you know, just being an incredible customer who comes once a week or has given them so much referral business. This place is the most expensive in Sac County, they NEVER have sales or loyalty to long-term customers, and half their products are defective. The last 2 months I have received a handful of bad cartridges, and keep having to drive back to replace. This was my go-to spot since it's the most convenient, but has recently become the most unreliable. They probably won't know me but if and when they do I want them to be like "so you're the one" lol Peace y'all #smokesmokesmoke 4 stars cus there's always room for improvement but straight up and down this the spot and I can't tell you what they're doing wrong or inefficient cus I can't see it. I say that but even in long lines the waits never unbearable like a few places in the area. if you can help it at all go during non rush hours. I never felt like I was paying too much either, however, there's a mil discount that I receive so yea. seen some of the complaints and bad reviews, I've never felt like the bud tender we rude or anything and I'm a hard ass curt mf.
On another note I don't look for discounts or ask hella questions. If you're coming from Ethan way u can probably use albatross just fine. It's easy to find parking covered area to wait in line, a bit dangerous coming in from the street, however, if you're coming from the freeway skip the first turn and use the second(Connie to frienza to albatross way) it's much safer. Can't tell you about about the concentrates but the tintures hit. Good vibes, good tree, good edible collection, good vapes.
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